When you're working at home, it's a lot easy to get into the attitude that you're just going to wing-it. But working at home is not an excuse to slouch on the job. Before your meeting, make sure you go over any documents that need to be fresh in your mind, as well as any past communications you've had with the customer, so you remember the points of discussion.
Humans are social creatures, so when the world was forced into virtual meetings, there was a bit of an acclimation period. Having proven their worth, virtual meetings are likely to become a bigger part of business operations even after the pandemic is over. This means that if you haven't found your groove in the virtual world, you'll need to start sooner rather than later. Let's talk about some ways you can be a work from home star and stand out in your next video meeting.
1. Prepare Ahead of Time
2. Get Rid of Distractions
Things that distract you are bad, but things that distract your meeting participants are going to make it harder for them to pay attention to what you have to say, and easier to pay attention to how annoying your feed is. People don't want to see your personal notifications from friends popping onto the screen, or hear your phone going crazy with notifications or incoming calls. Turn off anything that can take away from your meeting so all eyes and ears are focused on you.
3. Make Yourself Presentable
Your appearance can make you blend into the crowd, or it can make you stand out. It can also make you stand out in both good and bad ways. If the customer tunes in to find you slovenly sitting at your desk in a wife beater munching on some Cheetos while the cats are having a fight in a pile of dirty clothes in the background, you'll stand out. But you won't want out the way you want to. So, clean up your act and make yourself presentable. Again, you want everyone focused on what you are saying, not how sloppy you and your area are.
4. Double Check the Tech
We've all seen the viral video meetings where something goes horribly wrong. You don't want to end up like that lawyer who had to explain to the judge that he wasn't a cat because his children put a filter on the video. You also don't want to give the sales pitch of your life, only to discover that your mic was muted and nobody noticed you talking. Make sure everything is ready before meeting time.
5. Pretend You're Face-to-Face
When you are chatting through video, it's easy to forget that you are interacting with other people and not screens. Hopefully, you don't end up like that woman who went viral for taking her phone, and Zoom meeting participants, into the bathroom. But that viral video highlighted how easy it is to forget that there are other people. So, pretend you are talking face-to-face. You'll find yourself smiling more, emoting more, and generally coming across as a human and not a set of pixels on the screen.
How Markee Can Help
You knew that sales pitch was coming! As everyone scrambled to put together a work-from-home system, the results ended up a little cobbled together. Slack, Teams, Zoom, Hopin, and other tools were often combined to reap the benefits of each with added customer relationship management features. Markee makes it easy to digitize your sales and support systems. With Markee, you can get the benefits of all of them in one cohesive platform. Markee provides you with a digital space that you can make your own, with your branding, not ours. You'll be able to video, voice, or text chat, share documents, and keep a record of every communication you have with a customer in one place.
So....sign up for a demo, ok?!